About Me
Hello! My name is Brennan Allen Mahto!
I am open to new opportunities and challenges, and I am always looking for ways to grow and improve. If you are interested in working with me or learning more about my experience, please feel free to reach out to me. I would love to connect with you and discuss how we can work together to achieve our goals.
This includes but is not limited to: IT Support, Systems Administration, Network Administration, and more.
Career Timeline
IT Specialist (MSP)
September 2023 - Present - Franciscan Alliance, Indianapolis IN
- Orchestrated the support for our 2,500+ Health Care Professionals across our 15+ facilities
- Implementing strategies to address hardware issues, network outages, fax issues, or common application problems, ensuring minimal disruption to patient care.
- Establish clear communication channels between IT staff from different departments and regions, along with clinical teams to ensure everyone is informed of issues changes, or events.
- Supported our Microsoft integrations using MDT, SCCM, AD, and Intune.
- Automated repetition tasks using PowerShell, for departments with similar device setups and software needs.
IT Manager (MSP)
January 2022 - September 2023 - Catapult Technology Solutions, Carmel Indiana
- Remodeled Managed Maintained daughter company: Computer Technology of Carmel.
- Consistently maintained a 5-star customer satisfaction rating for 2 years, demonstrating exceptional service and commitment to exceeding former and new client expectations.
- Work with businesses providing support, from office moves, network outages, or installations.
- Proficiently diagnosed and repaired various hardware issues across laptops, custom PCs, and Macs, minimizing downtime and ensuring customer satisfaction.
Field Engineer
April 2020 - December 2021 - Fujitsu, Indianapolis, IN
- Independently driving, and driving, and driving my work van to support our Grocery / Retail store's POS machines.
- Maintained a professional and patient demeanor in fast-paced, high-volume environments, effectively deploying or repairing hardware as needed.
- Returned and inventoried store registers, self-checkout machines, and various hardware on behalf of clients.
- Successfully led six independent projects for major clients such as Staples, TJX, Kroger, and Starbucks, ranging from hardware POS upgrades to software migrations.
IT Supervisor
August 2018 - April 2020 - K-12 Tech, Indianapolis, IN
- Quality Controlled new and ongoing students to retain the support and confidence for their future career.
- Mentored and trained 5 interns fostering their technical skills and providing hands-on experience.
- Two of the interns successfully secured full-time IT positions upon graduation.
Skills
Networking
- TCP/IP
- LAN/WAN
- Switching
- VLANs
- Firewalls
- VPNs
Systems Administration Tools
- Active Directory
- Azure
- Office 365
- Exchange
- SharePoint
- OneDrive
- Intune
- PowerShell
Ticketing Systems
- ServiceNow
- Oracle
- IT Glue
- Google Forms
Software
- Microsoft 365
- JAMF
- Epic
- Imprivata
- Mac OS
- SQL
Hardware
- Servers
- Desktops
- Laptops
- Printers
- Mobile devices
- Hard Drives
Certifications
- CCENT
- Net+
- A+
Programming
- HTML
- JS
- CSS
- PowerShell
- Python
- Bash
- SQL
- C++
Need Tech Support?
Feel free to reach out to me!
Phone: (317)-316-0964
All Week: 08:00-1700
Brennan Mahto
Tech Support Specialist