About Me
Hello! My name is Brennan Allen Mahto
brennan@mahto.xyz | (317) 792-0841 | Indianapolis, IN
I am open to new opportunities and challenges, and I am always looking for ways to grow and improve. If you are interested in working with me or learning more about my experience, please feel free to reach out. I would love to connect and discuss how we can work together to achieve our goals.
Career Timeline
Installer / Fabricator
Apr 2025 - Present · Sign Craft Industries, Castleton, IN
- Operate heavy mechanical equipment (trucks, cranes) to install custom signage safely.
- Install raceway, flex-face, panels, and channel letters with high-quality fit and finish.
- Perform low-voltage electrical work and LED wiring to ensure reliable, long-lived installs.
- Deliver both large-scale and small-scale installs, adapting to varied client specs.
IT Specialist / Desktop Support Engineer
Sep 2023 - Oct 2024 · Franciscan Alliance (MSP: R4 Solutions), Greenwood, IN
- Supported 2,500+ health professionals across ten facilities via remote and in-person service.
- Managed Kurmi cloud and VOIP: phone trees, voicemail resets, new numbers, and POE phone installs.
- Administered E3 to E5 environments: imaging with MDT/SCCM, permissions in AD and Entra.
- Handled ~10 tickets daily in ServiceNow, meeting SLAs from small deployments to outages.
- Diagnosed Provation, Epic, Citrix issues to restore clinician productivity.
IT Lead
Jan 2022 - Sep 2023 · Computer Technology of Carmel (MSP: Catapult Technology Solutions), Carmel, IN
- Refurbished and integrated a computer store with MSP operations to modernize delivery.
- Set up computers, printers, routers, and network security across diverse client sites.
- Provided phone and on-site support to resolve issues quickly for SMB clients.
Field Engineer / Network Support Specialist
Apr 2020 - Dec 2021 · Fujitsu, Remote (IN)
- Supported retail tech (SCO, POS, thermal printers) across 50+ locations.
- Installed and configured servers and UPS systems with rack mounting and cabling.
- Coordinated vendors for hardware procurement and service agreements.
IT Supervisor
Aug 2018 - Apr 2020 · K-12 Tech, Castleton, IN
- Repaired and deployed 1,000+ MacBooks/Chromebooks across 6 school districts.
- Ran in-shop break/fix operations, improving turnaround and uptime.
- Oversaw inventory management to keep stock aligned with district demand.
- Advanced from intern to supervisor within two years.
Skills
Security & Governance
- Risk Management
- Data Protection
- Information Assurance
- Incident Response
- Malware Analysis
- Cybersecurity Governance
Systems & Platforms
- System Administration
- Active Directory / Entra
- Azure
- SharePoint
- Microsoft 365 Suite
- AWS
Networking
- Network Security
- TCP/IP
- DNS
- Routers/Switches
Support & Operations
- Technical Support
- Problem-solving
- Project Management
- ServiceNow
- Kurmi / VOIP
Certifications
- CompTIA A+
- CompTIA Network+
- CCENT
Tools
- MDT
- SCCM
- Intune
- PowerShell
- Imaging/Deployment
Projects
SNOW-Snek
Python program that parses exported ServiceNow tickets and maps them to Google Timeline to generate mileage reports.
Malware Analyst TCM
AWS-deployed digital forensic lab for malware analysis while preparing for the PMRP exam.
Color Quak
C# color palette generator that scans images and builds palettes.
Education
Western Governors University
B.A. Cyber Security Information Assurance (in progress)
May 2025 - May 2027 · Remote, IN
Interests
Need Tech Support?
Feel free to reach out to me!
Phone: (317)-316-0964
All Week: 08:00-1700
Brennan Mahto
Tech Support Specialist